Frequently Asked Questions

What is the difference between a stock unit and a standard unit?

A stock unit is similar to purchasing a car off of a car lot. People buy a stock unit as is, and can make a few minor modifications to them after purchase. A standard unit is similar to ordering a car from the factory. Standard units are less common so an order is needed to produce this car.

What kind of warranty do you provide for your equipment?

Please see the attached warranty document that we give for all of our new builds
Warranty

I am looking for used equipment, but it only looks like you sell brand new equipment. Is there anyone I can talk to about used?

Every once in a while we get customers that are looking to sell their equipment, and if we have something to sell that works for your requirements we can let you know. Contact us to find out more.

What kind of guarantee do you give with used equipment?

We do not guarantee used equipment, but we do an inspection to see what components may need replacement.

I heard there are two GenTex facilities. Why are there two?

In order to keep up with demand for service requests, we had to expand our facilities. Fortunately, we were able to move into a shop just down the road from our manufacturing shop. Both shops are still used, but the new parts and service facility is much more accessible for customers coming in for parts pickups and the extra capacity helps us facilitate more service work.

How do I get parts?

You can call, email, or come by our Parts and Service counter located in our Parts and Service Facility at 38315 Burnt Lake Trail, Red Deer Alberta. We also ship parts domestically for our Canadian customers and internationally if you are located outside of Canada.

If I need to order parts after GenTex is closed, what can I do?

You can call our after-hours parts phone and we will get you covered. The after-hours phone is available between 4:30-10:00pm as well as weekends. However, it should be stated that if you are calling after-hours there is a call-out charge. If you want to avoid this charge, you can call during normal business hours.

If you don’t stock something in your inventory, can I order it?

The short answer is yes. The long answer is that we will have to do some searching for what you need, and most of the time, the item is non-returnable; but if you want it we will find it for you.

With service work, what kind of equipment do you work on?

That is actually a tough question, because we have worked on all sorts of oilfield equipment. Everything from N2 Units, Blenders, Frac Pumpers and of course all of the equipment types that we sell. If there are any questions about what we can service, contact us and we will let you know!

How do I schedule a service appointment or who do I talk to if I need more information?

We have a Service Writer who looks after bookings and scheduling all of the service work, but if you are looking to just get some preliminary information on service work you can contact our Parts and Service Salesperson. Both can and will get you the information you need.

I am interested in the Introduction to Hot Oil Units Training Course, but have no experience with oilfield equipment. Am I still allowed to take the course?

Our Introduction to Hot Oil Units Training Course is made for people who have limited experience or have no experience with this type of equipment. The online training component is a sort of primer for those with little experience, and helps to make sure everyone has the same knowledge level when they arrive for on-site training. We created the course so that people will all be at the same knowledge level when they leave GenTex as well.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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